Subscription, Cancellations, Refunds, Top Ups, and More

Is there a free trial available? Certainly! When you sign up for Site Report Builder, you receive 30 bonus credits that allow you to upload up to 30 narrated video clips (5-60 seconds each) and create reports using them. This free trial gives you full access to explore all of Site Report Builder's features before upgrading to a paid plan.

Should I opt for a monthly or annual subscription? The key difference lies in cost savings. Opting for an annual plan offers substantial savings, equivalent to receiving 4-5 months free, compared to the monthly plan.

How can I cancel subscription? Cancelling your subscription is hassle-free and can be done any time. Post-cancellation, you'll retain access to your current plan until the end of your billing cycle. However, once your paid plan ends, you will only be able to view your existing minutes without the ability to edit or create new ones. If you encounter any difficulties, feel free to email us at

Can I request a refund? Yes, you can. If our service doesn't meet your expectations, you can ask for a refund within 15 days of your initial payment. Simply send an email to and we'll handle the rest.We process refunds within one business day - no hard feelings, no questions asked.

What are top-ups? Are you running low on credits? No worries! Top-Ups will allow you to purchase minutes for audio transcription.

Are my payments secure? Absolutely. Your payment information is secure as we don't have access to it. All transactions, whether for a subscription plan or one-time purchase, are processed directly through Stripe.

How do I access my invoices? All your invoices and receipts are easily accessible on Stripe's dashboard. Alternatively, if you need them sent to you, just email us at, and we'll ensure you receive them promptly.

How can I delete my account? Simply send an email to to request an account deletion. We'll handle the rest.

We hope this answers your questions! Don't hesitate to reach out if you have further queries.